Pegasystems Inc., a provider of rules-driven, process automation software for customer relationship management (CRM), plans to acquire 1mind Corp., a privately held company and provider of CRM and e-business applications for healthcare and other insurance companies. Pegasystems says the acquisition will increase its penetration of the healthcare and insurance markets, strengthen its management and delivery teams and widen its product offerings. The integration of the two companies will also result in Pegasystems substantially increasing its Blue Cross/Blue Shield customer base. Upon closing the acquisition, Pegasystems will count approximately 18 percent of the Blue Cross/Blue Shield health insurers as clients. Tom Congoran, president of 1mind and former COO of Blue Cross Blue Shield of New Hampshire, will join Pegasystems as the leader of its newly formed healthcare and insurance business unit.
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