There aren’t too many industries that know more about their “customers” than the insurance industry does. The good news is that they can use all that policyholder insight to build new products and ways to deliver them, and make better decisions about how to price those products. But possessing all that insight also puts them at a big disadvantage when it comes to keeping customer and other data secure. That concern turns to white-knuckle terror when it comes to adopting the tech that the insurance industry’s financial services siblings—banking and capital markets—have been deploying for a few years now. Not surprisingly, this includes the risks associated with consumer tech, like smart phones and social media, but also in the infrastructure technology that the insurance industry is exploring, if not embracing—cloud computing and data center, desktop and application virtualization.

During the third quarter, Forrester talked to 70 North American insurers about their hardware and infrastructure investment plans, following up that research with another 89 conversations to ask about their risk concerns when looking at some of these same infrastructure initiatives.

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