Editor's Note: Larry Goldman has been one of DMReview.com's regular online columnists for more than a year. He has had 16 columns published since he started writing for DMReview.com in June, 1999. If you'd like to read any of his previous columns, please visit the Online Columnists feature at www.dmreview.com/onlinecolumnists.

After a year and a half writing this monthly CRM column, I have reached a point where I would like to embark on my own CRM initiative. To better serve you, provide more personalized articles and offer more relevant messages, I am asking you, the readers, for direct feedback.

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