While making the most of information is a priority for many organizations, a lack of understanding and communication between records and information managers and business leaders is making it difficult to achieve this goal, according to a new study from Iron Mountain.

Alas, 70% of business leaders don’t fully understand what their information managers do, according to a survey of business decision makers and records and information managers at 900 companies in the U.S., UK, France, Spain, the Netherlands and Germany, conducted online by Iron Mountain in January and February 2015.

Nearly 60% of U.S. records and information managers don’t know exactly what business leaders want and need from information, and three quarters are confused about the information needs of colleagues in marketing, manufacturing, finance and other departments.

The report also reveals that only 21% of business leaders have complete confidence in their organization’s ability to extract the full value from its information, and 81% of records and information managers have confidence in their ability to help businesses maximize the value of their information, the study shows.

“In today’s knowledge-driven world our study has revealed an unexpected obstacle on the road towards return on information,” Sue Trombley, managing director of thought leadership at Iron Mountain, said in a statement. “This must be addressed as a matter of urgency if organizations are to have any chance of extracting the full value from their data.”

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