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We have just delivered our first data mart.

  • Douglas Hackney, Sid Adelman
  • December 01 1999, 1:00am EST


We have just delivered our first data mart. However, we initially limited the number of licenses/users to 10, mainly due to the cost of the licenses. We are currently having a debate as to whether individual users should have access to the warehouse, or if we should implement a "help desk" set-up whereby a user could request information from the help desk. What is the industry standard?


Douglas Hackney's Answer: One of the primary goals of data warehousing is to empower the users and to get IT out of the reporting/intermediary business. If you want to know the future model (and current best practice) take a look at retail bookstores and travel agencies. They are both being crushed by disintermediation. Get yourselves out of the middle between the information and the users.

Sid Adelman's Answer: The industry standard is to give the users direct access to the data. Build a library of canned queries and reports and be sure to train your users.

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