Vision Solutions announced a new and expanded set of offerings to their SCP Industry Best Practices certified CustomerCare support center. This innovative new program gives U.S. customers multiple options for tailoring the level of services they need to meet their unique requirements, complement their in-house IT capabilities and optimize the value of their support budget. Vision Solutions is the only high availability provider with a Support Center that has achieved the SCP certification.
The new services provide a range of support plans with varying levels of proactive services and comprehensive high availability site management offerings. Regardless of the options selected, all clients receive dedicated attention from a team of experts who understand their business. Each plan provides 24x7 live telephone access to CustomerCare and eSupport, Real-Time call handling for all severities, software updates and enhancements, annual health checks and Role Swap Upgrade Assistance.
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