The allure of the technical and professional services market has proved to be a powerful draw. Higher margins in the service market are attractive to a wide variety of technology vendors, particularly systems vendors that have watched hardware margins shrink to near nonexistent levels. For the past several years, data warehousing and business intelligence (BI) software vendors have sought to increase revenue by adding service offerings to their portfolios.
The types of services warehousing/BI solution customers look for are also quite varied. Developing, implementing and maintaining a warehousing/BI solution can be a complex and lengthy process, and the different skills and tools required are diverse and specialized. One issue customers face is what type of vendor to use: a large full-service consulting firm, a vertical- market expert or a specialized firm. At the same time, many users are reevaluating spending for outside services, particularly in light of recent economic conditions.
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