Verity Inc. announced the availability of release 5.5 of its Verity K2 Enterprise (K2E) advanced search, classification and recommendation software that enables organizations to maximize the return on their intellectual capital investment. The latest version of the company’s flagship product includes five powerful new capabilities that will enable intellectual capital management (ICM) system administrators to better monitor and manage their systems and users to locate or uncover information with greater ease, speed and accuracy. The new features are:
- Advanced Query Analytics that enable real-time analysis of how an ICM system is being used and performing;
- Event-Driven Indexing to provide users access to new, time sensitive documents in real time;
- Session-Based Recommendations to suggest relevant documents, experts or other entities based on the user’s profile and most recent search activities;
- Query-Based Summaries to assist users in identifying relevant content without opening the document;
- Spelling Suggestions, to improve search results with alternate spellings, even for words not found in standard dictionaries.
As several industry observers have noted, data in large organizations continue to grow exponentially. The new features of Verity K2E will allow users to better manage and use intellectual capital at both the system and user levels.
The new Verity K2E advanced query analytics system provides real-time analysis of the ways people use an ICM system. It allows administrators to learn all aspects of ICM system usage and performance, from types and trends of user queries, to what content is being accessed most often or sought but not found. Verity’s Analytics system then allows administrators to act on those findings to adjust content, the metadata or the presentation.
This capability helps to optimize the combined performance of the Verity K2E software as well as the repositories and enterprise applications it accesses. Since K2E reporting and analysis is based on XML, the metrics can be easily integrated into an organization’s existing reporting and analytics models or import them into current measurement tools.
The new event-driven indexing capability completes the feedback loop for administrators, going from content analysis to content input and delivery. As new content is created, it can be automatically and immediately inserted into the enterprise data index and made available to users in real time. This eliminates the need to wait for scheduled spidering processes to locate and index new and time-sensitive content, enhancing the value of content evaluation applications.
Added to Verity K2E’s ability to analyze a user’s past performance and automatically recommend related documents, categories, products, queries or communities of interest, is the Verity K2E’s new Session-Based Recommendations feature, which monitors a user’s current actions and queries, updating their profile in real-time. This is an especially attractive capability in enterprise or e-commerce environments in which user information needs change rapidly. Further, recommendations based on a combination of a user's persistent profile and the actions within the current session provide higher search relevance.
"The quality of the Web experience an organization can offer its customers, employees, partners, and investors has now become a proxy for the competence of the business itself. One of the key capabilities in creating a compelling experience is provisioning context," said Hadley Reynolds, director of research for independent research and advisory firm Delphi Group. "Most Web interactions have failed to respond in an on demand or dynamic basis to users' shifting intentions and goals. The new Verity K2 Enterprise release enhances the existing capabilities in the platform which discover, present, and connect users with knowledge resources that match the immediate context of their session whether they are involved in commercial, process-driven, or investigative activities."
To assist users in quickly identifying the most relevant items in a results list without downloading or reading an entire document, the query-based summaries feature introduced in version 5.5, dynamically generates document summaries based on a user’s query. Unlike most search solutions, Verity K2E constructs summaries that show the context in which the query terms appear in the document. Verity K2E also includes administrator-defined summary length and search term highlighting within summaries.
To allow users to make the best use of the intellectual capital, Verity K2E’s new spelling suggestions capability enhances the user’s experience by eliminating the frustration and waste of time that comes with misspelling or mistyping a search query. The Verity Spelling Suggestions feature offers multiple spelling suggestions to users. In addition, unlike traditional dictionary-driven spell checking, the spelling suggestions are built from the system’s index, incorporating proper names, company-specific terminology and acronyms. In addition, the number search function can handle model number queries to offer suggestions for numerical terms.
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