Verint Systems Inc., a provider of analytic software-based solutions for security and business intelligence, announced the acquisition of CM Insight Limited, a privately held customer management solution provider that helps enterprises enhance their customer experience and improve the quality and performance of their contact center operations. Founded in 1998, CM Insight has 23 employees and is headquartered in Weybridge, UK.

CM Insight helps enterprises enhance the performance of their customer-facing operations by analyzing customer contacts to provide a deep understanding of how contact center interactions impact customer behavior. This actionable intelligence helps enterprises better understand the factors that shape their customers' experience so they can develop more effective strategies for growth.

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access