October 12, 2011 – A new PA Consulting Group survey of 216 global C-level executives reveals 81 percent of those who have implemented smart initiatives reported they had achieved tangible benefits, yet less than one-third of surveyed companies analyze and act on data that comes from customers, and 40 percent of the data that companies are using is inaccurate.
Smart technology as PA Consulting defines it includes initiatives like analytics, sustainability, mobile business and security, which allow companies to work with their employees, customers, suppliers and partners in real time. Businesses are at an early stage of maturity when it comes to smart technology, which has advanced beyond organizations’ abilities to make operational changes required to support it, according to PA Consulting’s analysis.
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