In my column, I have discussed how to create an information-empowered business community, focusing on achieving the delivery of accurate, timely and actionable performance information. The data discussed has been structured: numerical data regarding finance, customer, employee and product/services from operational systems. In my next two columns, I would like to advance our thinking. Assuming such structured information is now available, I will discuss how to transform it into meaningful business results and what additional information may be required for the transformation.

 

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