U.S. Bank receives thousands of customer calls a day. But this July 4, it could tell for the first time which ones were military service members or veterans: 450 in all.
“We were able to say, thank you for your service,” said Bill Hoffman, chief analytics officer at U.S. Bank.
Register or login for access to this item and much more
All Information Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access