President Woodrow Wilson once said, “If you want to make enemies, try to change something.” Today’s technological advancements are light years beyond President Wilson’s time; however, his statement still underscores one of our greatest challenges in the tech field. Often, our biggest accomplishments exist not in the actual development of a new technology, but in the effective deployment and adoption of that solution. In other words, even the best technological innovations are worthless if they’re not used.

One year after the first large-scale deployment of the UPS On-Road Integrated Optimization and Navigation (ORION) platform, I’m encouraged to see that this program and process is spearheading a groundbreaking change for UPS. This advanced analytics solution and the change management surrounding it is thriving within our organization. While we experienced some roadblocks along the way, the greatest learnings came from navigating these obstacles.

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