Oracle announced that Oracle Premier Support Services helped the University of New Orleans (UNO) get core financial, human resources and student administration systems up and running very quickly after Hurricane Katrina. The disaster recovery initiative enabled the university to become the first higher education institution in the city to reopen after the storm.
After Hurricane Katrina, UNO worked with Louisiana State University (LSU) in Baton Rouge to provide a temporary home for its technology and applications systems. LSU provided UNO with several blank servers, and Oracle worked with UNO to quickly rebuild its infrastructure from the ground up, installing and restoring the Oracle Database and reinstalling Oracle's PeopleSoft Enterprise applications for financial management, human resources and student administration.
By rebuilding UNO's technology infrastructure, Oracle helped the university make payroll for its employees and reopen the university for student and faculty within weeks.
"The Oracle team was constantly available following Hurricane Katrina, providing best-practice disaster recovery assistance. Having a single point of contact for all of our technology needs helped us to focus our efforts during this difficult time," said Jim Burgard, Assistant Vice Chancellor for University Computing and Communications, University of New Orleans. "Our Oracle team consistently went above and beyond while supporting our recovery efforts. The university would not have been able to serve our students and faculty so quickly this semester without assistance."
Within two weeks of the storm, UNO and Oracle restored the Oracle Database technology and PeopleSoft Enterprise financial management applications, allowing the university to move forward with payroll processing (and meet its first payroll deadline after the storm). In October, the repaired PeopleSoft Enterprise human resources and student administration applications enabled students to begin fall semester classes via online courses and in-person at satellite classroom sites outside of downtown New Orleans. In November, students registered for spring classes via the WebSTAR application with Oracle's assistance.
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