REVIEWER: Jerry Hook, IT manager, University Health System.

BACKGROUND: University Health System (UHS), a regional health care network in Knoxville, Tennessee, encompasses the University of Tennessee Medical Center, the region's largest medical center, and provides health care support to East Tennessee residents. Its operations include more than 4,000 physicians, nurses, caseworkers and administrative staff who rely on email to coordinate with colleagues and quickly convey confidential patient information.

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