Simera has signed an OEM agreement with Convera to develop a suite of electronic human resources (e-HR) tools to benefit employers and employees alike by exploiting Convera's expertise in the search and retrieval market. Convera's RetrievalWare will deliver fast, accurate and secure search to Simera's eZ-Answer, part of its Ez-Sens product range. eZ-Answer is an automated contact center designed to deal with inquiries via email, the web, wireless and voice applications.

RetrievalWare will increase eZ-Answer's sensitivity to "non-standard" questions with its cross-lingual functionality and provide the system access to more complex or archived data from an organization's knowledge base through its wide variety of complex search techniques.

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access