Simera has signed an OEM agreement with Convera to develop a suite of electronic human resources (e-HR) tools to benefit employers and employees alike by exploiting Convera's expertise in the search and retrieval market. Convera's RetrievalWare will deliver fast, accurate and secure search to Simera's eZ-Answer, part of its Ez-Sens product range. eZ-Answer is an automated contact center designed to deal with inquiries via email, the web, wireless and voice applications.
RetrievalWare will increase eZ-Answer's sensitivity to "non-standard" questions with its cross-lingual functionality and provide the system access to more complex or archived data from an organization's knowledge base through its wide variety of complex search techniques.
Martin Bayton, director of strategic alliances at Convera, commented: "With the additional strengths of RetrievalWare, Simera will be able to develop eZ-Answer to deliver increased measurable benefits such as convenience, staff retention and problem spotting, low cost of ownership, low impact on IT departments, costs displacement and reduction and rapid return on investment."
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