Simera has signed an OEM agreement with Convera to develop a suite of electronic human resources (e-HR) tools to benefit employers and employees alike by exploiting Convera's expertise in the search and retrieval market. Convera's RetrievalWare will deliver fast, accurate and secure search to Simera's eZ-Answer, part of its Ez-Sens product range. eZ-Answer is an automated contact center designed to deal with inquiries via email, the web, wireless and voice applications.
RetrievalWare will increase eZ-Answer's sensitivity to "non-standard" questions with its cross-lingual functionality and provide the system access to more complex or archived data from an organization's knowledge base through its wide variety of complex search techniques.
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