Even during this time of extraordinary change and economic uncertainty, knowledge management (KM) remains on the front lines as individuals, companies and governments strive to make key business decisions based on the quality of information available. Maintaining a high degree of situational awareness requires constant monitoring of information. As such, KM is not only a key ingredient for success across any organization — it is key for program and project success.
KM is identifying, collecting and sharing useful information to increase understanding and to improve organizational performance. It often involves aspects of business intelligence, business process management, organizational change management, human capital management, program management, collaboration, records management, as well as e-discovery (to name a few). Furthermore, core to KM is the structure of both explicit and tacit knowledge.
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