Editor’s Note: Two online courses in the BI/DW certificate program from Knightsbridge Solutions, UC Berkeley Extension Online and dataWarehouse.com are available next semester. Data Warehousing and Information Access Strategies is offered January 5 – February 2, 2004 and March 3 – March 31, 2004. Planning and Project Management of a Data Warehouse is offered February 3 – March 2, 2004 and April 5 – May 3, 2004. For more information visit www.dataWarehouse.com/certification/, to register go to http://learn.berkeley.edu/base/.

When developing and delivering training programs for information consumers, organizations often overlook the fact that they are dealing with adult learners. Adult learners have different motivating factors for attending training courses than do children, teenagers or young adults. In order to create an effective learning experience for information consumers, organizations must consider the unique characteristics of adult learners. In the first part of this three part series, I examined various course delivery mechanisms for information consumers. Organizations can choose from a broad range of delivery options in order to provide students with choices about their learning environment and the delivery mechanism that is most convenient for them. This article focuses on the content and structure of courses and materials, which are the most important elements in the training of information consumers. The manner in which course materials are organized and presented can have a significant impact on the learning experience.

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