Jonathan would like to thank Lisa Owider, director of Client Education Services at Knightsbridge Solutions, for her contribution to this article.

Organizations that have realized significant value from the use of business intelligence (BI) technology understand that training is essential to the success of the solution. Individuals using the BI solution must understand the features and functionality of the BI software as well as the context of the data with which they are working. When end users have a strong understanding of the BI solution, they are far more likely to use the BI solution as well as develop greater insight into the business. This has, in turn, ignited new ideas, challenged existing processes and procedures, and facilitated changes to the organization. This article is the first in a three- part series that will address effective approaches to the delivery of training, course content and structure, and development of curricula that will elevate the knowledge of information consumers.

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access