Outages are the curse of every IT department, and 2016 was a year of several key outages that have cost companies hundreds of millions of dollars – strictly by the outage.
“This year alone, we’ve seen some of the worst outages in history, tarnishing many of the world’s largest brands,” noted executives as BigPanda, in reflecting on the year just past. As examples, BigPanda prepared a brief list of the top impactful outages of 2016:
Southwest Airlines – 12-hour outage, with 2,300 flights cancelled and 4,500 flights delayed, with an estimate of $54 million in lost revenue.
Delta Airlines – 5-hour outage, with 2,000 flights cancelled, with an estimate of $150 million in lost revenue.
Salesforce – 20-hour outage, with customers not being able to access the software, causing the company to lose a ton of customer data. The estimated revenue impact was $20 million.
Apple – Internet services such as iCloud, App Store, iTunes and Apple TV were down for 9 hours.
Slack – 2 hours of outage due to web servers being overwhelmed.
Uber – 20-minute global outage that caused a huge spike for competitor, Lyft.
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