Mike would like to thank Brian Litofsky of Palladium Group for his contribution to this column.
Over the past months, Peter Graham and I have covered a range of topics associated with building an information-empowered organization. I am pleased to be taking over the column beginning with this important discusssion on tools. Too often, excess emphasis is placed on the tool or vendor, with little effort spent on selection and adoption. This month, I will cover the most important aspects of performance management tools: best practices in selection, alignment to enterprise needs, migration from disparate toolsets and adoption and support of enterprise information tools.
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