REVIEWER: Gian Luca Corso, Marketing and Sales, Tiscali Italia Spa.

BACKGROUND: Tiscali Services is an operating business division of Tiscali Italia Spa, which is one of the largest ISP/Telco companies in Italy and has a significant presence in Europe. Tiscali provides IT services to the Tiscali subsidiaries in Italy, the UK, other major European Telco companies and B2B services to smaller companies that outsource their IT to a reliable partner. Streaming media hosting is one of our core services, and we need to maintain a high quality of service (QOS). We needed a robust and proven statistical reporting tool to track the achieved traffic performance of our customers, to monitor our QOS and to provide a billing infrastructure platform. Another key requirement was that the tool be affordable and flexible at both the user and the system administrator level and provide user security for each of our customers. After extensive comparative and on-project live testing, we chose Sawmill Enterprise V7.

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