One key element for having a positive return on investment on BI solutions is the maintenance - making sure the solution is optimally used once it is implemented. However, maintenance for BI solutions differs sharply from the maintenance process for operational systems such as ERP systems.

Most larger organizations today are aware of business intelligence (BI) systems and how they can help improve business performance; and many such systems have been implemented. However, the success rate for BI solutions is not much more impressive than that of other IT systems. Success rates of BI implementations are affected by:

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