As the information economy continues to evolve with more recent trends involving a consolidation in the technology industry and prevailing economic slowdown around the globe, corporate leaders have increased their demands from providers of IT for tangible benefits from investments in this technology.

More specifically, corporations want to see increased productivity from investments in and deployment of various forms of IT. Over the past few years, many software providers have made claims regarding the potential productivity-enhancing capabilities of various products for companies across industry sectors. Given the robust economy of the period between 1995 and 2000, there was little concern as to the payoff of these investments as demand and profits increased steadily. However, this "golden era" came to an end at the dawn of the new millennium as U.S. GDP remains in a depressed state today. The result from this downturn is an increased requirement of state-of- the-art systems to more clearly illustrate tangible productivity-enhancing capabilities.

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