Outsourcing is a fact in American business. The problem facing top companies is no longer whether or not to do it. Instead, the queries are: What? How? And with whom? These are not black-and-white issues. They involve value judgments, which force businesses to confront the bigger question: Why?
If the answer is to save money, then the course seems to be clear. Turn over any and all processes that can be commoditized to a single, large supplier that can take advantage of economies of scale.
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