Most of us are technical. We like to be fact-driven. We embrace technologies of all flavors, including computer hardware, software, mobile devices, the Internet and social media. We tolerate opinions of others that differ from ours, but we prefer tangible, hard evidence that supports any position or argument. The problem is that organizations are made up of people, not just computers and equipment.

We like research studies and analytics to gain insights and foresights, as well as to solve problems and pursue opportunities. But, darn it, people get in the way.

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