Working in the technology and consulting industry for my entire career, I have been up close and personally acquainted with the concept of the shoemaker’s children who go unshod. I have seen us preach the 360-degree enterprise view of information to our clients, but not practice these concepts ourselves. I have assisted clients in the implementation of data warehouses and customer relationship management (CRM) applications while working for companies that needed both but had neither. Somehow, I always thought this might just be reflective of the fact that I’ve gravitated to jobs in smaller organizations - companies with tens to hundreds of employees rather than tens of thousands. However, in the past few years I have worked with several large technology companies, and the experience has proved my visions of “technology enlightened” larger companies to be rather optimistic.

It turns out that all of the larger technology organizations I have worked with are rife with opportunities for business intelligence (BI) applications, and all are equally riddled with challenges to implementation similar to those we see regularly within our nontechnology sector clients. This month, I will highlight some of the more unique BI opportunities inherent in large technology or consulting organizations and discuss some of the challenges to implementation that these organizations face. Perhaps we can all take these opportunities to heart and begin to more closely align our own business to what we tell others they should be doing.

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