It’s always very telling how a company makes decisions. Are decisions made just based on anecdotal experience? Do you hear, “I always do X to solve Y,” “This is how we do X around here”? In companies like this, the importance of information-driven decisions is not recognized. There are mountains of data, but leadership often doesn’t realize the value that can be harnessed from information.

The quotation, “Those who cannot remember the past are condemned to repeat it” is certainly applicable to businesses. In order to identify good and bad decisions, organizations have to examine the past to either repeat the things they did well or avoid things they didn’t. So, reflection is a requirement for learning.

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