The market for content and document management services will grow at a compound annual rate of 44 percent and reach a size of about $24.4 billion in 2006, a study by International Data Corp. has found. "Companies are struggling to manage the avalanche of customer, employee and supplier content," says Ellen Julian, an IDC research director. IDC analysts found that factors driving demand for content and document management services include integrated intranets, need for search and navigation capabilities and demand for centralized enterprise management of content.
Consultancies, integrators and technology provider services groups are among companies in the already $6.2 billion market developing content and document services capabilities aimed at helping enterprises with strategies for managing content from multiple sources, says Julian. The value of these services will be 1.3 to 1.5 times the value of content and document management software over time, she says.
IDC defines the content and document management services market as including formalized services such as planning and design, implementation, operations, training and support provided to clients working to achieve effective enterprise content management.
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