How well are you doing in supporting your meta data environment? You have purchased the software, hired a staff and got a few customers on board. Now, you're asking yourself how will you keep moving forward to handle more data, more customers and more engagements while continuing to expand the value delivered by the repository collection. This month's article will review the different elements of a support model, especially how the model can be applied to an online environment. The first two areas will be discussed this month while the final three will be described next month. Figure 1 provides an image of the model described here.

Figure 1: Meta Data Support Model

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