There are no shortage of articles about the power of service-oriented architectures (SOAs), each with benefit claims of business agility, reusability, cost efficiencies and reduced business risk. SOA will have a real impact on how IT supports the business moving forward. But before that happens, we must address how services will be consumed by business users. Just like telecommunications and cable companies who must address the “last mile” of connectivity into their customers’ homes, so must SOA vendors and SOA-enabled enterprises consider how their own services affect end users. The last mile of SOA will ultimately define the legacy of these services and their impact on the business.


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