George wishes to thank Bob Zukis for his contributions to this article. Bob is a Partner in PricewaterhouseCoopers' Data Management practice.

It had been a difficult meeting. The CFO wanted to know why this issue hadn't been addressed earlier - when the consequences might have been less painful. After all, the four-day delay in getting this set of internal management reports out to divisional leadership had already cost the organization $3 million.

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