The Hackett Group, a strategic advisory firm and an Answerthink company, released results from its 2006 Enterprise Book of Numbers research. Based on its analysis of in-depth benchmarks of back office performance at Global 2,000 companies, Hackett has identified a widening performance gap between organizations that have achieved world-class performance levels in their SG&A operations versus typical companies.
Hackett's research found that by achieving world-class performance in four core operational areas - information technology (IT), finance, human resources (HR) and procurement - companies can reduce annual SG&A costs by $60 million per billion in revenue. At the same time, these world-class performers show superior effectiveness, delivering higher quality services, increased economic returns and reduced risk.
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