The number-one rule for today’s information workers is this: Add value to the business –don’t limit yourself to the bits and bytes. Today’s information worker needs to be more business focused and possess a set of soft skills in addition to technical know-how.

The evolving skill set reflects the rapid-fire trends that have been impacting business for much of the last decade. We’ve been through the dot-com boom and subsequent bust, a massive infrastructure upgrade driven by Y2K concerns over outdated technology, the post 9/11 impact on travel, and the global financial crisis and credit crunch. Technology has shifted as well, with mobile applications and smartphones, SaaS and cloud computing, virtualization, storage innovations, multicore servers and myriad other technological advances.

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