"Give me all the data I want, but just the data I need, and only when I need it." -The DSS Mantra> During the past year, I've talked with many companies that have deployed decision support tools or are in the process of doing so. Two things have become clear.

One, most users ­ typically 80 percent in any company ­ have lightweight information requirements. Two, these users are looking for a decision support environment that is best summed up by the DSS mantra quoted above.

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