For the last year or so, advancements in knowledge management technologies have followed two trends: an ever-increasing automation of catalogs of information and people and a shift of focus from document-centric storage to people-centric collaboration.

THE HURWITZ TAKE: Today's cutting edge, knowledge management software is defined by the confluence of automatic categorization and people-centricity. The two technologies come together to support automatically generated and maintained catalogs of experts. Some knowledge management systems support user profiling where people are cataloged and ranked (both manually and automatically) according to their interests and level of expertise. After all, many knowledge workers are more interested in identifying an expert to talk to than in searching and reading documents. For these users, a catalog of experts enables them to find a colleague (not a document) who can provide a key piece of information or explain how to solve a problem. Editor's Note: For more information about these cutting-edge trends, see the article "New Directions for Knowledge Management Software" by Philip Russom in the October 1999 issue of DM Review magazine. Read it online at

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