One of the keys to successful implementation of corporate performance management (CPM) dashboards is selection of the appropriate framework (i.e., metaphor) to house all the metric, graphic, administrative, alerting and document linking components. Last month, we touched on the varying business needs of the different stakeholders -- the board of directors (BOD), executives, line-of-business (LOB) managers, functional managers and operational managers. Now we will explore in more detail how their specific business needs dictate which of the many competing "metaphors," such as briefing books, balanced scorecards and portfolio charts, fits the bill.
As a precursor to discussing the multiple framework options, we will focus on the business needs of the stakeholders. The dimension of needs matrix (see Figure 1) captures the functionality and subject content required to meet the myriad needs of the different stakeholders. These needs can range from mundane administrative tasks, such as calendaring, note taking and agenda access to more sophisticated activities such as capturing cross-business key performance indicators and real-time business forecasting. Examples of these dimensions include:
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