Last month, we discussed how Six Sigma can be employed during the development of a corporate performance management (CPM) dashboard. CPM is a Gartner term for what others, including the Meta Group, Hyperion and Cognos, refer to as business performance management. In the arena of customer relationship management (CRM), Patricia Seybold has employed the term customer flight deck. In the corporate strategy arena, balanced scorecard heads the class. Each is an important concept and framework whose successful implementation is contingent on the same premise – the effective translation of data minutia into actionable key performance metrics.

Six Sigma provides an effective road map and disciplined framework to support the objective outlined above. In the specific instance of employing Six Sigma for corporate performance management, it provides a framework to ensure that the CPM dashboard: meets the needs of the user community (VOC – voice of customer), integrates essential requirements (CTQ – critical to quality), and contributes to the bottom line (BCA – business-case analysis).

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