WhiteLight Proteus Data Management ToolsREVIEWER: Keith Ronald, application support manager for British Gas Trading.

BACKGROUND: British Gas Trading is the United Kingdom's (UK) largest energy supplier. The company was originally a government-operated organization providing gas to the 18 million plus households in the UK. In the mid 1990s, the company was privatized, and the market deregulated over an 18-month period beginning in 1996. The Competition Data Warehouse was implemented to monitor this deregulation process and to provide ongoing customer churn data. The project was implemented originally with Pyramid Systems (hardware and reporting tools) and WhiteLight Technology (consulting and data management tools).

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