Tensions between IT security and operations adding to data risks

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Strained relationships between security and IT operations teams leave businesses vulnerable to disruption, even with increased spending on IT security and management tools, according to a new report from Forrester Research sponsored by security company Tanium.

Forrester in September 2019 surveyed 415 IT decision makers in the U.S., U.K., and Australia with responsibility for or insights into endpoint security, and 67 percent said that driving collaboration between security and IT operations teams is a major challenge.

That not only hampers team relationships but also leaves organizations open to vulnerabilities. More than 40 percent of organizations with strained relationships consider maintaining basic IT hygiene more of a challenge than those with good partnerships (32 percent).

In fact, it takes teams with strained relationships nearly two weeks longer to patch IT vulnerabilities than teams with healthy relationships (37 business days versus 28 business days).

In recent years there has been a considerable investment in security and IT operations tools, as well as an increased focus at the board level on cyber security, the report noted. The survey showed that 81 percent of respondents feel very confident that their senior leadership/board has more focus on IT security, IT operations, and compliance than two years ago.

Organizations that reported technology budget increases said they have seen considerable additional investment in IT security (18 percent) and operations (11 percent) over the last two years, with teams procuring an average of five new tools over this same time period.

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