Talisma, a provider of multichannel CRM solutions, announced the launch of Talisma V6.0 Plus. This new release features two new components, Talisma Knowledgebase and Talisma Portal. Talisma Knowledgebase is a multiuser knowledge management system designed to increase customer satisfaction and reduce operational costs. Talisma Portal is a scalable, configurable and secure customer self-service Web portal designed to enable organizations to enhance their customers' experience by extending Talisma functionality to the Web.
The Talisma V6.0 Plus Knowledgebase is designed to enhance the creation and sharing of product sheets, FAQs, manuals and other kinds of company information with prospects, customers, employee and partners. By improving Web self-service, customer service, technical support, IT help desk operations, and document management, the Talisma V6.0 Plus Knowledgebase enables organizations to provide immediate and relevant responses to customer inquiries, improve response consistency, and reduce operational and training costs.
Designed to facilitate customer self-service on Web sites, Talisma V6.0 Plus Portal allows customers to securely access and self-manage their profile, preferences, status of their current requests, interaction case history, communicate via E-mail and chat, and search for answers to their questions via the Talisma Knowledgebase. By enabling and facilitating self-help, Talisma V6.0 Plus Portal reduces companies' operational support costs by deflecting live phone calls and encouraging low-cost, real-time communication via text chat.
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