Do you feel as though your IT shop is out of control? Are you desperate to gain a better understanding of why you are not getting what you want, need, hope and dream for from your computing resources? Have you ever been so frustrated by the constantly unfulfilled quest for information that you picked up a pitchfork and joined the screaming masses around you to find who is keeping you in this condition?

To gain a better understanding of the problems in front of you, why don't you put down the pitchfork and take a few minutes to examine some of the dynamics of your situation, such as: Why do you feel powerless? Who is responsible? What are appropriate expectations? What can you do to get better results? To help you with these questions, we'll look at why you feel out of control and how to get you in the driver's seat. We will also give you a practical, step-by-step walkthrough on things you can do to manage your IT shop better.

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