A recent online survey from Pink Elephant and BMC Software examining ITIL in SAP enterprises reveals that a large majority are using ITIL as a strategy; the primary benefits of adopting the best practice framework are process standardization and efficiency; and cultural issues continue to plague implementation efforts.

The survey was conducted in February 2007 with nearly 700 IT executives, directors, managers and consultants worldwide to assess where IT Service Management (ITSM) is headed in terms of global adoption. Most of the results are based on responses from 240 individuals who met specific criteria that included running SAP for enterprise resource planning (ERP) implementations, being responsible for ITIL strategies and holding a senior position in the IT organization.

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