A lot of industry observers talk about the business-IT alignment gap, and how IT often fails to meet the fast-changing needs of businesses. This is certainly a gap seen within the insurance sector, with IT departments often scrambling to be able to effectively support new product lines.

However, new research shows IT may be harder on itself than the business ever was. And the recent economic hurricane may have given non-IT executives a healthier appreciation for their information technology functions. Business executives, overall, seem pleased with the way IT helped organizations navigate the rough seas. IT leaders, however, feel they could be doing better.

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