Sun Microsystems, Inc. and Oracle Corp. heralded two decades of joint innovation and deepened their commitment to deliver high value, reliability and enterprise efficiency to the more than 70,000 Sun and Oracle customers around the world. As evidence of the effectiveness and value of their vision and solidarity, the two companies detailed three joint customer programs – Infrastructure Consolidation, Oracle E-Business Suite Upgrade and Joint Support Services.

The "Consolidate and Save" program, a component of the Infrastructure Consolidation Initiative, provides joint migration and consolidation services, and trade-in offerings, and allows Sun and Oracle to help customers achieve higher performance, overall availability, and investment protection. The competitive trade-in offers from Sun and Oracle include two components. Oracle's Safe Switch program, effective until the end of this month, offers 100 percent trade-in credit on net database licenses from competing vendors. Sun's Upgrade Allowance program provides up to 30 percent off the purchase of a new Sun server when trading in older Sun or non- Sun servers.

Sun and Oracle are working together to educate customers on the financial benefits of upgrading Oracle E-Business Suite customers to 11i. At the same time, customers can assess their hardware infrastructure to ensure long-term costs are low while opportunities to expand their business are high.

Oracle and Sun have a history of collaboration and cooperative support of their joint customers. In addition to a technical support agreement that enables their support teams to work together to resolve customer issues, Oracle and Sun took this concept one step further by establishing a joint support center to enable faster resolution of customer support issues. The net result has been a dramatic improvement in problem resolution time and overall customer satisfaction. In order to further improve and differentiate Oracle and Sun joint support offerings, the companies will evolve from a simply reactive to a more proactive model. This will enable Oracle and Sun to deliver the highest levels of reliability, availability and serviceability to their joint customer base.

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access