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Study Finds Wide Gulf Between Wanting and Doing Digital Transformation

  • August 22 2016, 6:30am EDT
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There’s a sharp divide between the expressed need of enterprises to undergo digital transformation and their ability to accelerate that transformation, according to a new study by Forrester Research.

While a majority of the 158 IT professionals in the U.S. and U.K. surveyed online by the firm (68%) said they plan to undertake an organizational transformation to become more “digital-ready,” only a small fraction have fully digitized their content-centric business processes.

The convergence of content and processes is a critical component of a successful digital transformation, according to the report, which was commissioned by Alfresco, a provider of enterprise content management and business process management software.

Digital transformation is a high or critical priority for 70% of organizations surveyed, and more than 80% consider data and content integration to be extremely or very important. But only 14% said their organization’s collective content is virtually all-digital today, and this percentage will nearly quadruple to 50% over the next two years.

IT leaders plan to push their organizations toward adopting integrated digital content and processes in order to better compete, the report said. Those companies surveyed said that undertaking digital transformation initiatives (68%) and creating comprehensive strategies for emerging technologies, using mobile, social, and smart products (71%) are high on their priority lists.

In addition, 80% seek to increase the quantity and quality of embedded content in workflow systems by using metadata, as well as increasing support for cloud and rich media such as videos.

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