SPSS Inc., a worldwide provider of predictive analytics software, released an upgraded version of its survey research product suite, Dimensions 4.0, that enables professional agencies to further optimize their research processes and organizations to make stronger customer-centric decisions based on more insightful customer feedback.

SPSS' Dimensions 4.0 builds upon an already impressive set of capabilities for deploying surveys across a choice of customer channels - such as phone, online, paper or any combination of modes. Users can conduct surveys in multiple languages and rely on strong administrative management capabilities to monitor surveys from a central location or across multiple dispersed sites. Dimensions' integrated platform allows users to add their unique value to research studies - and efficiently deliver customer feedback so that issues can be discovered and addressed in a timely manner.

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