January 13, 2009 - SPSS Inc. announced SPSS Text Analysis for Surveys 3.0 software, designed to save time and money for commercial and government organizations extracting, classifying and analyzing open-ended survey responses.
The exact words customers convey in open-ended survey responses offer meaning to what they really think and feel, according to SPSS. SPSS Text Analysis for Surveys 3.0 categorizes responses and quantifying customer, employee or student satisfaction from survey questions.
SPSS Text Analysis for Surveys 3.0 allows users to automate the process of identifying major themes and capturing customer sentiment in open-ended surveys without reading and manually recoding responses. It also increases analyst productivity and saves money by automatically importing survey data, extracting key concepts and categorizing responses.
The new features in SPSS Text Analysis for Surveys 3.0 include enhanced sentiment analysis functionality, dozens of prebuilt satisfaction survey categories, expanded language support by turning text responses from more than 30 languages into English and improved usability with the ease to recode open-ended responses without being an expert.
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