Amazingly, application software packages continue to be a "standard approach" in many organizations for delivery of information system solutions. Ian Sinclair wrote the following reply to my October, 2003 column, "How Best-of-Breed Software Selection Causes IQ Problems," while he was with the UK Ministry of Defence [British spelling] (MoD). I have only added clarifying wording with information quality (IQ) observations at the end.
I have spent the last two years trying to convince the UK MoD of the hidden IQ problems that are part and parcel of best-of-breed software applications. Unfortunately, my senior management sees these applications as "silver bullets" and cannot see beyond the functionality offered by the vendors. In addition to the points you raise in your article, in my experience, a major area that is overlooked is information presentation quality and the associated training costs.
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