The adage of “No Pain, No Gain” isn’t just for sports. While all organizations fantasize about a fully-integrated IT paradise that works seamlessly across departments, groups and geographies, few actually sign up to experience the pain involved in the process of integration.

The only reason anybody spends money on integration at all is because software, as a rule, doesn't integrate by itself. But no executive thinks that spending money on integration addresses a strategic need of the business. Instead, money spent on integration typically goes into fixing something that really shouldn't have been broken in the first place.

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